Frequently Asked Questions
How quickly can you respond to water damage emergencies in Tempe?
We provide 24/7 emergency response and can typically arrive at your Tempe location within 60 minutes of your call[3][10]. Our rapid response helps minimize damage and reduces restoration costs. The faster we can begin water extraction and drying, the better chance we have of preventing secondary damage like mold growth.
What types of water damage do you handle?
We handle all categories of water damage including clean water from burst pipes, gray water from appliances, and black water from sewage backups[5]. Our certified technicians are equipped for any water damage scenario including monsoon flooding, appliance failures, plumbing leaks, roof leaks, and HVAC condensation issues common in Arizona.
Do you work with insurance companies?
Yes, we work directly with all major insurance companies and can help you navigate the claims process[10][15]. We provide detailed documentation and communicate directly with your insurance adjuster. This direct billing approach often means less out-of-pocket expense for you and faster claim resolution.
How long does the water damage restoration process take?
The timeline depends on the extent of damage, but most residential water damage restoration projects in Tempe take 3-7 days[5]. Factors affecting timeline include the amount of water, category of water damage, size of affected area, and weather conditions. We'll provide a detailed timeline after our initial assessment.
What areas of Tempe do you serve?
We serve all of Tempe including Mill Avenue District, ASU campus area, Tempe Town Lake, South Tempe, and surrounding neighborhoods[6][11]. We also service nearby areas like Chandler, Mesa, Phoenix, Scottsdale, Gilbert, and Ahwatukee. Our local presence ensures rapid response throughout the East Valley.
What should I do immediately after discovering water damage?
First, ensure safety by turning off electricity to affected areas if safe to do so. Stop the water source if possible. Remove valuable items from the affected area. Contact us immediately at (833) 608-0925 for emergency service. Avoid walking through contaminated water and don't attempt to clean sewage-contaminated areas yourself.
Will my homeowner's insurance cover water damage restoration?
Most homeowner's insurance policies cover sudden and accidental water damage[5]. This includes burst pipes, appliance failures, and roof leaks. However, coverage varies by policy and cause of damage. Gradual leaks and flood damage typically require separate coverage. We'll help you understand your coverage and work with your insurance company.
How do you prevent mold growth after water damage?
Mold prevention starts with rapid water extraction and proper drying within 24-48 hours[5]. We use industrial dehumidifiers, air movers, and antimicrobial treatments to create an environment where mold cannot grow. We monitor moisture levels daily and don't consider the job complete until all materials reach acceptable moisture levels.
